Jobs at TACHC

Clinical Care Coordinator-Trainer

TACHC is pleased to announce a full-time employment opportunity for the TACHC Department of Medical and Clinical Affairs: “TACHC Clinical Care Coordinator-Trainer”. This new position provides an opportunity to use creativity through the development of a variety of blended-learning media to instruct health center staff on operational and clinical aspects of the well-established TACHC OC3 Program. This enhancement to the OC3 Program will allow health center staff to further their learning experience and benefit from virtual, blended, and self-directed learning in order to improve access, efficiencies, and clinical quality measures.

Job Summary

The Clinical Care Coordinator-Trainer serves as a key member of the Medical and Clinical Affairs department at the Texas Association of Community Health Centers (TACHC). This position takes the lead to update and enhance the TACHC’s Optimizing Comprehensive Clinical Care (OC3) Program. The OC3 Program consists of areas related to patient access, work flow efficiencies and redesign, and improving clinical quality measures (targeting diabetes and other chronic diseases) as a systems transformation through training events for Federally Qualified Health Center (FQHC) Staff.

This team member will develop new multimedia curriculum materials for clinical and non-clinical workflows, collaborate in the revision of current TACHC curriculum materials and coordinate web-based and in person OC3 Program trainings and technical assistance activities. Training health center teams includes virtual teaching and in-person, when the latter becomes possible.

This position is also responsible for providing direct support to FQHC clinical staff on a wide range of issues as they relate to OC3, including: Quality Assurance/Compliance Performance Improvement (QA/CPI), Clinical Quality/Outcome measures (CQMs), and subject matter expertise Patient Centered Medical Home Standards (PCMH). This position represents TACHC at Local, State or National stakeholder online or face to face group meetings.

Duties and Responsibilities

Under the supervision of the Director of Medical and Clinical Affairs, and the Clinical Care Coordinator III, the OC3 Clinical Care Coordinator Trainer:

1. Facilitates the OC3 Learning Program to include:

a. Assists in development and updating of policies and procedures related to the OC3 program areas, such as patient access, work flow efficiency and redesign, clinical quality measures and participates in training events for Federally Qualified Health Center (FQHC) Staff;

b. Directs support and assistance to OC3 alumni and participating center teams in addressing barriers and developing plans related to OC3 process improvement issues;

c. Works to support OC3 health center participants through technology-based modules, podcasts, webinars, Project-ECHO® for OC3 and use of Learning Management Software as a platform for continuing education;

d. Coordinates consultants and faculty activities and with OC3 team communications;

e. Works with Director of TACHC Medical & Clinical Affairs, and or designee, to identify, engage, and coordinate with subject matter experts on project goals and objectives for OC3 Program enhancement;

f. Assists in development and updating of training materials related to access and redesign change concepts including use of software to enhance user participation for the QA/PI programs, improving clinical outcomes, and integration of services (primary care, behavioral health, and oral health);

g. Ensures that monthly reporting and feedback is provided to assigned participating OC3 teams and Coaches;

h. Helps to assist in the management of the OC3 Communication Portal and engage the participants for each of the OC3 Tiers through OC3 portal and listservs;

i. Attends, and participates in OC3 learning sessions and conference calls; and

j. Assists in the continuous improvement and evaluation of the OC3 Learning Year

program, based on participant feedback and surveys, incorporation of relevant, evidence-based material, new training opportunities, and changing standards/opportunities.

2. Provides current information regarding TACHC Department of Medical and Clinical Affairs Trainings, health events and national awareness topics for the participants of the OC3 Program.

3. Participates in planning and facilitating interactive, learning collaborative webinars and/or Project ECHO sessions with OC3 participating health centers.

4. Works with to support patient centered medical home (PCMH) technical assistance, training and coaching to centers as these relate to OC3.

5. Acts as the direct staff support and assists the TACHC Clinical Committee for activities associated with the OC3 Program.

6. Provides support to health center clinicians in relation to the OC3 Tiers, by connecting them with other peers by center roles or topics related to problem-solving for OC3 participants (past and present).

7. Assists in coordination of training events for both web-based learning and face-to-face learning sessions for OC3, Clinical and TACHC Annual Conferences as directed.

8. Assists with the facilitation of TACHC's clinical communication platform such as the

Medical Director, Dental Director, Behavioral Health, Clinicians and OC34L listservs.

9. Presents findings, lessons learned, and best practices at conferences and trainings, as requested and assists others in related presentations as needed.

10. Represents TACHC at Local, State or National stakeholder group meetings.

11. Travels 30% of the time for site visits, trainings, and conferences related to the enhanced OC3 Program.

Knowledge, Skills and Abilities

§ Knowledge of clinical quality, and performance improvement principles and data analysis and population health management

§ Knowledge of health center workflows and efficiencies (i.e., LEAN concepts)

§ Experience in quality improvement project implementation

§ Knowledge of adult learning principles

§ Skilled in project development, implementation, and evaluation, including survey design

§ Experience in presenting trainings virtually and in-person

§ Knowledge of adult learning principles

§ Experience and strong organization skills with ability to coordinate schedules, acting as a liaison between consultants and organization(s)

§ Knowledge of medical home and practice transformation principles (i.e., knowledge of the Patient Medical Home Standards – e.g., NCQA/TJC/AAAHC)

§ Skilled in conducting community and health center workflow assessments

§ Skilled in program development, implementation, and evaluation

§ Skilled in oral and written communication and presentation skills

§ Ability to work both independently and collaboratively, depending on assigned task

§ Ability to multi-task activities, projects or communications according to priority

§ Ability to adapt to quickly changing environment

Credentials and Experience

§ Bachelor’s degree in a health-related field preferred or health care related experience

§ Two years relevant clinical experience in healthcare, FQHC preferred

§ Current clinical license preferred

§ Knowledge of Patient Centered Medical Certified Home preferred

§ Spanish proficiency preferred

Special Requirements

§ Position requires the ability to provide technical assistance and training to member centers in a timely manner;

§ Ability to assist and respond to requests for information from other departments within TACHC;

§ Ability to manage multiple projects with a minimum of supervision; and,

§ Must be able to use a computer, and basic entry level software such as Microsoft Office, Excel Spreadsheets or project management software.

§ Position may require sitting or standing for extended periods of time. Circumstances may require standing, walking, stretching, reaching, pushing, lifting objects weighing 10-30 pounds, bending, and/or stooping

Staff Development

§ Pursue training for clinical delivery of care and flow management as new trends emerge

§ Pursue training for patient centered medical home recognition when new standards are released; consider content training for Accreditation Association for Ambulatory Health Care (AAAHC, NCQA, or The Joint Commission) if health center need increases for this certification

Interested candidates must please submit resume/CV plus a cover letter to