Emergency Management Plan

Emergency Management and Communication Plan for FQHCs Templates:

In partnership with the Primary Care Association Emergency Management Advisory Coalition (PCA EMAC), the National Nurse-Led Care Consortium (NNLCC) developed two adaptable resources to support the enhancement of health center emergency management programs.

The Communications Plan and Emergency Management Plan templates are available as PDF files, and can also be downloaded as editable Word file through NNLCC

As required by the Centers for Medicare and Medicaid Services (CMS), health centers must review and update their emergency plans annually and, as needed, conduct exercises, respond to real emergency incidents, or update policy and procedure changes.
Health Center Communications Plan
Health Center Emergency Management Plan 


Emergencies can disrupt care provided to health center patients by significantly increasing demand for services or severely impacting current operations. An emergency management plan or EMP (also known as an emergency operations plan or disaster plan)is essential to minimize the disruption of services for patients, assure the health center'songoing financial and organizational well-being, and link the health center to the localcommunity response.

The purpose of the EMP is to ensure predictable staff behavior during a crisis, provide specific guidelines and procedures to follow, and define specific roles andresponsibilities. The EMP should address the four phases of emergency managementmitigation,preparedness, response, and recovery:

  • Mitigation activities lessen the severity and impact a potential disaster oremergency might have on a health center's operation
  • Preparedness activities build capacity and identify resources that may be usedshould a disaster or emergency occur
  • Response refers to the actual emergency and controls the negative effects of emergency situations; and
  • Recovery actions begin almost concurrently with response activities and are directed at restoring essential services and resuming normal operations. Recovery planning is a critical aspect to sustaining the long-term viability of the healthcenter.

It is essential that the EMP be developed with an interdisciplinary approach involving all departments within the organization as the entire organization will be affected and play a role in an emergency. The Governing Board, senior management, and the clinical staff should have a lead role in the development of the EMP, and the Governing Board shouldapprove the final EMP and any revisions to it.

Health centers should initiate emergency management planning by conducting a risk assessment such as a Hazard Vulnerability Analysis. The risk assessment should identify potential emergencies and the direct and indirect effects these emergencies may have onthe health center's operations and the demand for services. The risks identified in the risk assessment should be prioritized based on the likelihood of occurrence and severity and addressed in the EMP. There are many risk assessment tools available and health centersare encouraged to use the tools that best meets their specific needs.

Health centers are encouraged to participate in community level risk assessments and integrate their own risk assessment with the local community. Many states and communities may have already completed a risk assessment for their area, and health centers are encouraged to use these assessments as a starting point for their own assessment. 

Do you subscribe to the TACHC Manual?

If you own or subscribe to the TACHC Manual there is a 10-page template on Emergency Preparedness. You must be logged into tachc.org to view the manual. Once you’ve logged in please go to Emergency Preparedness.docx